Refund policy

Refund & Return Policy

We want you to be satisfied with your Morven purchase. If something is not right, this policy explains how returns and refunds work.

Return window: You may request a return within 30 days of the delivery date shown by the carrier.

Condition of returned items: Items must be unused, in their original packaging, and complete with all components, accessories, manuals, and included materials. Items showing signs of use, installation, damage, or missing components may not be accepted.

How to start a return: Email support@morven.store with your order number and the reason for the return. We will reply within 24 hours with the correct return address and return instructions. Please do not send anything back before receiving the return address from us. Items sent to an unauthorized address may not be eligible for a refund.

Return shipping costs: Return shipping is paid by the customer, except when the item arrived damaged, defective, or was the wrong item. Original shipping charges, where applicable, are non-refundable.

Damaged, defective, or incorrect items: Contact us within 48 hours of delivery at support@morven.store with your order number and clear photos of the item and its packaging. We will arrange a replacement or full refund and cover the return shipping cost where applicable.

Refunds: Once we receive and inspect the returned item, we will email you with the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund.

Late or missing refunds: If an approved refund has not appeared after 10 business days, please check with your bank or card issuer first. If the refund is still missing, contact support@morven.store and we will investigate.

Order cancellation: Orders may be cancelled at no cost while they are still being processed. Once an order has shipped, it must be handled as a return under this policy.

Non-returnable items: Items returned after the 30-day return window, items that are used or incomplete, items with missing components, and free promotional gifts are not eligible for a refund.

If you have questions about a return, please contact support@morven.store.

Morven is a brand operated by Solenta Limited (Company No. 81106011), 19/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong.